Municipal Account Rectifiers specialize in the correction of account queries of the City of Johannesburg:
1. ASSESSMENT RATES
Correction of wrong category of billing
Change category of billing from Business to Residential where the residential use is more than 50%.
Valuation of properties.
Valuation objections and appeals.
Deal with billing where the Council bills on the penalty tariff.
Correct billing after valuation objection or appeal with correct with effect from date.
2. WATER ACCOUNT BILLING CORRECTIONS
Opening and closing of accounts.
Calibration of meters.
Change meter on billing profile after change of meter.
Meter readings and audits of accounts.
Adjustments after faulty meters, leaking meters and meters which could not be read.
Loading number of flats on residential and mixed use buildings.
Attend to misreadings and estimated readings.
Arrange for installation of separate meters for residential and commercial use on mixed use buildings.
Load “flats” instead of “multi dwellings” on sewer accounts.
3. ELECTRICITY ACCOUNT QUERIES
Opening and closing of accounts.
Calibration of meters.
Meter readings and audits.
Change meter on billing profile after meter change.
Adjustments after faulty meters and broken meters.
Loading of number of flats on residential buildings.
Attend to misreadings and estimated readings.
Arrange installation of separate meters for residential and commercial use on mixed use buildings.
Move billing of electricity accounts to the Reseller’s tariff for Residential and commercial buildings.
Move to Business tariff from Demand tariff and visa versa.
4. REFUSE REMOVAL
Correct number of bins on accounts.
Move clients away from daily service where service is no longer required.
5. CREDIT CONTROL
Make arrangements to settle outstanding accounts in installments.
6. SECTION 118 AND PRESCRIPTION
Apply for clearance figures in terms of Section 118 when properties are sold and there are amounts due older than 2 years.
Apply for write offs of prescribed debts.
7. ADMINISTRATION
Correct addresses on accounts.
Load VAT numbers on accounts.
Consolidate accounts.
Apply for refunds after transfer of properties.
Obtain zoning certificates.
SMS MUNAR